Park Sleep Fly Reviews

 DO NOT work with this ParkSleepFly.  Liars and Thieves.  Booked with them and need to change the location due to the Hurricane devastating Jamica. I Have reached out to ParkSleepFly multiple times, only to be ignored.  The only response I ever got was an automated email saying they would be in touch with 72 hours, and surprise surprise 5 days later nothing.  I have called and emailed multiple times only to be ignored.  They sure took my money fast enough, but couldn’t be bothered to even respond to me.  Absolutely disgracefull!!  We aren’t even trying to cancel the reservation just transfer to a different airport, and they can’t even be bothered to respond.  At this point I am not even sure they could be trusted to not steal my car, since they are obviously Ok with stealing my money!

They gave me the run around after our flight got cancelled. We had a park and sleep reservation in Grand Rapids at the Sheraton, our flight got delayed multiple times then cancelled. I called the hotel within their written timeline to let them know we wouldn't make it back to stay at our reserved time. The hotel informed me we have contact ParkSleepFly.com to let them know. Their phone number refers you to an email contact line.  The supervisor Jeff didn't do anything but email the company policy on cancelations. There was no effort to understand the issue or present a solution. I emailed asking for a customer service phone number, Jeff finally emailed the number within a few minutes before they closed. As it turns out it was the original number I had already called which referred me to the email process and Jeff in the first place! I guess the oldest trick in the book, "the run around" still works!

The team was fantastic! The rooms were roomy and tidy. I'm really grateful for the chance to sleep, park, and take off.

The hotel is currently undergoing some renovations. The staff are super friendly and really helpful.

The customer support and their level of understanding were lacking. I probably won’t be using this service again. My flight got canceled by the airline, and parksleepfly seemed indifferent since they had already received their payment.

I made a reservation for our Parksleepfly six weeks ahead of our journey to Sonesta Simply Suites. It was meant for the night after we got back from our trip. When we got to the place to park the car and catch a shuttle to the airport, they informed us that their rules only permit a stay the night before departure and couldn’t help us for the night after our return. They ended up canceling our booking, and we had to rush around to find somewhere to park and stay just hours before our flight.

This place is the absolute worst!! They claimed to have a shuttle to the casino, but when we called for a ride back three times, they kept saying it would be 15 minutes. After waiting for an hour, we called again only to be told that airport pickups were prioritized. We ended up shelling out $25 for a cab to get back to the hotel. We chose this hotel because we were heading out on a cruise, and the parking for our car was supposed to be included in the room rate. Long story short, we drove our car to the port and had to pay for parking there. Between the cab fare and the port parking, we were out $175, and that doesn’t even cover the room! Great deal, huh? But hey, if you’re flying out, maybe it’s a different story.

Upon my arrival at the hotel, I was told that ParkSleepFly.com has no ties to the hotels. They simply provide rooms independently, and the 'reservation' made via ParkSleepFly.com doesn't actually mean anything to the hotel. The confirmation and all that jazz related to the booking are irrelevant to the hotel itself. In this case, we got lucky because the hotel had a room for us, but there was no 'hold' on anything because of our 'reservation'. Moving forward, I’ll be booking directly with the hotel instead of using this service.

We discovered a couple of really great aspects regarding the service. To start, there was a notable amount of cash saved compared to other options we considered. Next, everything felt pretty smooth. We showed up, spent the night, and the shuttle was ready for us the following morning. We haven't taken the return journey yet. Lastly, the driver was super friendly, and we had a good time on the ride to the airport.

Navigating the site is a breeze, and it’s pretty simple. Plus, the prices are quite fair.

The hotel was pretty simple, but the room was tidy. The front desk staff were super helpful. The shuttle service was great— the driver was really informative and kind.

I didn’t receive any reminder from the hotel about my booking. I accidentally got rid of the confirmation email, which made it kinda tricky to remember where I had booked when we got to Syracuse the night before our flight. Luckily, I managed to track down a receipt for the reservation and located our hotel.

Had a real smooth time at the Holiday Inn Express. The folks there were super nice and quite professional. Everything was a breeze!

We spent a night at the Crowne Plaza Hotel near O'Hare before heading out on our trip. Absolutely loved the place!! The staff were super friendly—from the receptionists to the shuttle drivers. Everything went off without a hitch as promised. The parksleepfly hotels that offer shuttle services at O'Hare should probably give a heads-up on how to find the pick-up spots. Other than a bit of a search for Door #2 at O'Hare, all was great!

Parking was super easy, but the hotel experience was awful. It looked grimy and outdated. The television wouldn’t turn on, and when we tried to reach the front desk, our phone was out of order. The bed was really uncomfortable. I won’t be coming back to this place.